Where are you located? Talāyee Fine Jewelry is based in San Francisco and is where our collection is crafted.
Where do you ship? Currently shipping within the US only.
How long does shipping take? I ship via USPS Priority shipping so once an item reaches the post-office, it will get to you within 2-5 days. Made to order jewelry will take 2-3 weeks to be crafted. One of a kind (OOAK) pieces are ready to ship.
What is your return policy? Due to each piece being made to order for you once you place the order, all orders are final sale. As this is a solo-run and small business, I do not have the capacity to manage returned inventory at this time. Exchanges will be handled on a case by case basis if you email firstname.lastname@example.org within 7 days of item receipt.
Can you resize? Please reach out via email for sizing concerns.
Do you do custom orders? At this time I do not offer custom orders but am hoping to expand to that in the future. If there's an existing style you love but are looking to set a different stone, email email@example.com to see what's possible!
Do you offer gold plated or filled? I do not offer gold plated or filled jewelry. I believe in slow and sustainable practices, and gold filled or plated jewelry is not a material I believe will last you a lifetime. I hope that all Talāyee jewelry has the opportunity to be treasured for generations.
Where are your stones sourced from? I work with a small selection of partners that source and cut gems ethically from mines that work to support the communities around them and have little impact on the environment. If the gems are not newly mined, I work with partners that source from dead-stock and vintage jewelry, so again there's little harm to the environment.
Email firstname.lastname@example.org if you have additional questions!